Shipping policy

At Flawless Skincare, every order is prepared with care and attention to detail. Many of our products are handcrafted in small batches, and we take the time necessary to ensure your order is properly prepared and packaged before it leaves us.

Order Processing

Please allow 3–5 business days for your order to be processed and prepared for shipment.

Business days do not include weekends or holidays. During product launches, holidays, special promotions, or periods of high order volume, processing times may be extended. Any significant changes to our standard processing time will be communicated when applicable.

Processing time is separate from shipping transit time.

Shipping & Tracking

Once your order has been prepared for shipment, you will receive a shipping confirmation with tracking information.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update. A shipping label may be created before the carrier completes its initial scan.

Once your package has been accepted by the shipping carrier, delivery times are subject to the carrier's schedule and operations. Weather, holidays, service interruptions, and other circumstances outside of our control may affect delivery.

Complimentary Shipping

Flawless Skincare offers complimentary standard U.S. shipping on qualifying orders of $100 or more.

Any exclusions or special shipping promotions will be communicated at the time of the offer.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping information, please contact us immediately at careteam@flawlessskincareco.com.

We will make every reasonable effort to assist before the order is shipped; however, address changes cannot be guaranteed once an order has entered fulfillment.

Flawless Skincare is not responsible for delivery issues resulting from an incorrect or incomplete address provided at checkout.

Delayed, Lost or Missing Packages

Carrier transit times are estimates and cannot be guaranteed by Flawless Skincare.

If your tracking information shows your package as delivered but you cannot locate it, please check the delivery area, mailbox, household members, neighbors, or other secure locations where the carrier may have left the package. You may also need to contact the shipping carrier directly for additional delivery information.

Please contact us if additional assistance is needed.

Warm-Weather Shipping

Some Flawless Skincare products contain naturally heat-sensitive butters and oils. During warmer temperatures, these products may soften or change consistency while in transit.

If your product arrives softened, keep the container upright and allow it to return to room temperature in a cool, dry location before opening.

Temporary changes in consistency caused by heat exposure during transportation do not necessarily affect the intended use of the product.

Questions About Shipping

For assistance with an order, contact:

careteam@flawlessskincareco.com

Please include your order number so we can assist you efficiently.